The Resident Services Specialist manages all resident communications across multiple channels including calls, emails, and chats to ensure a high-quality experience. They also collaborate with internal departments to resolve resident issues and perform various administrative tasks to support team operations.
The Maintenance Dispatcher will coordinate field technicians by scheduling, assigning, and monitoring service calls to ensure timely completion. They will also monitor KPIs, handle emergency repair requests, and ensure accurate documentation and billing for all maintenance activities.
