You will manage the full sales cycle for existing product users, from initial discovery and demo to pricing and closing. Additionally, you are responsible for building the foundational sales playbook, including pitches, sequences, and qualification criteria.
The specialist will manage front-line customer support across multiple channels while diagnosing and resolving complex technical issues. They will also act as a bridge between internal teams to improve processes and scale support operations.
Own the front line of customer support across chat, email, and video to resolve complex technical issues end-to-end. Collaborate cross-functionally to turn customer patterns into process improvements and knowledge base content.
