You will manage the weekly optimization cycle for a paid media portfolio, including monitoring performance, diagnosing trends, and implementing actionable changes. You are responsible for maintaining account health and executing strategic adjustments across Google Ads and emerging channels.
The Customer Service Representative will provide responsive support to users via phone, chat, and email while managing tickets from intake to resolution. They are responsible for maintaining high customer satisfaction scores, adhering to service level agreements, and documenting all interactions accurately.
