The specialist will manage complex EMEA customer support queues and contribute to AI support agent improvements. Additionally, they will lead proactive onboarding for SMB customers and act as a customer advocate to identify product gaps.
You will own and maintain production-grade data pipelines that power AI and intelligence features. Additionally, you will contribute to architectural decisions, including the implementation of event-driven systems and scheduling optimizations.
The specialist will handle complex customer support tickets, audit AI-driven interactions, and contribute to help center documentation. They will also lead onboarding calls for new customers and identify product gaps to improve the overall customer experience.
