The Triage Nurse provides telephone and electronic clinical support to patients and staff while managing care coordination and emergency escalations. They also develop medical training materials for peer mental health workers and social workers.
The Centralized Health Guide, a licensed Nurse Practitioner, leads the medical aspects of virtual care for individuals with serious mental illness through virtual whole-person assessments and management, collaborating with internal and external providers. Responsibilities include treating conditions, prescribing medications, making referrals, and supporting individuals in developing self-management skills.
The Dual Certified Primary Care/Psychiatric Nurse Practitioner is responsible for leading the behavioral health aspects of virtual care for individuals with serious mental illness. This includes conducting assessments, managing care, and collaborating with community providers.
