The Triage Nurse provides telephone and electronic clinical support to patients and staff while managing care coordination and emergency escalations. They also develop medical training materials for peer mental health workers and social workers.
The Outreach Specialist performs initial and ongoing telephonic outreach to individuals with serious mental illness to connect them with local care teams. They build trust, address immediate needs, and provide thorough documentation of all encounters while collaborating with multidisciplinary teams.
The Strive Guide builds trusted relationships with individuals living with serious mental illness to support their physical and behavioral health. They perform virtual outreach, connect members with local resources, and manage care escalations to empower individuals toward self-management.
The Centralized Health Guide, a licensed Nurse Practitioner, leads the medical aspects of virtual care for individuals with serious mental illness through virtual whole-person assessments and management, collaborating with internal and external providers. Responsibilities include treating conditions, prescribing medications, making referrals, and supporting individuals in developing self-management skills.
The Dual Certified Primary Care/Psychiatric Nurse Practitioner is responsible for leading the behavioral health aspects of virtual care for individuals with serious mental illness. This includes conducting assessments, managing care, and collaborating with community providers.
