FGC+

The role involves supporting, monitoring, maintaining, and troubleshooting hospitality VoIP and infrastructure systems. Key tasks include troubleshooting voice and network-related issues, monitoring infrastructure health, and maintaining technical documentation.

Serve as the first point of contact for hospitality customers to troubleshoot VoIP and networking issues via phone, email, and chat. Manage the full lifecycle of support tickets, ensuring accurate documentation and timely escalation of complex issues.