The Program Supervisor provides operational leadership and supervision for the Wisconsin Lifeline program, ensuring high-quality crisis intervention services. This role involves managing staff performance, coordinating daily operations, and supporting clinical quality and workforce development.
The Team Lead provides real-time operational support and leadership for the 988 Wisconsin Lifeline program, ensuring consistent crisis services across multiple channels. They are responsible for coaching staff, managing shift workflows, and providing direct crisis intervention when necessary.
Provide compassionate crisis support through phone, text, and chat while assessing safety needs and developing safety plans. Collaborate with individuals to navigate behavioral health and life challenges while connecting them with appropriate community resources.
The Clinical Supervisor provides leadership, coaching, and quality oversight for Lifeline Counselors to ensure high-quality, ethical mental health services. They facilitate clinical supervision, review counselor interactions, and partner with leadership to support program improvement and staff development.
