You will be responsible for the technical design and implementation of complex ServiceNow solutions to meet customer requirements. Additionally, you will collaborate with cross-functional teams to ensure successful project delivery while mentoring team members on best practices.
The role involves analyzing business processes and developing tailored solutions primarily within the ServiceNow environment. Key tasks include managing customer projects, documenting functional requirements, designing workflows, and training clients.
The role involves designing and implementing technical ServiceNow projects, including the configuration of products and development of specific applications. Responsibilities also include coordinating system interfaces, conducting client presentations, and leading workshops.
You will advise clients on SAP SD and service-oriented business processes, designing end-to-end solutions from order to service delivery. Additionally, you will integrate SAP S/4HANA Sales & Service with SAP CX solutions to ensure seamless customer interactions.
You will advise clients on the implementation and optimization of SAP Sales and Service Cloud solutions to digitalize their business processes. Additionally, you will conduct workshops, support presales activities, and collaborate with global delivery teams to ensure project success.
