Customer Analytics Italia

You will develop and evolve the technical backbone of the company's Conversational AI platform, including voicebot and chatbot systems. You will also design RAG architectures and optimize LLM integrations for performance, latency, and cost in production environments.

The consultant will support strategic initiatives by managing end-to-end projects focused on customer service operations and sales effectiveness. Responsibilities include performing data analysis, creating client-facing deliverables, and collaborating with project teams to drive organizational performance.

The Associate will support strategic initiatives by managing end-to-end projects focused on customer service operations and sales effectiveness. Responsibilities include performing data analysis, creating client-facing deliverables, and collaborating with project teams to identify trends and insights.