Crossfuze

The role involves providing technical guidance and hands-on development to automate and model customer processes within the ServiceNow platform. Responsibilities include configuring applications, managing integrations, and leading technical implementation teams through code reviews and documentation.

Lead the technical delivery of ServiceNow solutions by guiding customers through process modeling, automation, and configuration. Provide expert oversight on scripting, integrations, and best practices while maintaining a 75% billable utilization target.

Act as a ServiceNow subject matter expert to provide pre-sales support, conduct product demonstrations, and translate customer business issues into technical solutions. Responsible for scoping initiatives, providing cost estimates, and ensuring a smooth transition from sales to the delivery team.