Responsible for the assessment, settlement, and timely processing of insurance claims using the XClaim platform. Collaborates with support and complaints teams to meet SLAs and maintain high NPS scores.
Cover Genius
6 Remote Job Openings at Cover Genius
Responsible for adjudicating regulated insurance claims within the Digital Commerce vertical, focusing on electronics, appliances, and furniture. The role involves conducting investigations, issuing coverage determinations, and ensuring strict adherence to state insurance regulations.
Lead and mentor a 13-person travel claims team in Uruguay, focusing on operational excellence and data-driven performance management. Manage the full new-hire lifecycle, ensure regulatory compliance, and optimize daily workflows to handle volume spikes.
Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex interactions. Execute back-office operational tasks including claims administration and maintaining audit-ready documentation.
Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex cases. Execute back-office administrative tasks including claims administration and triage to maintain operational productivity.
The Claims Specialist will be responsible for the assessment and settlement of claims within their authority, ensuring timely processing and orderly management of their claims queue using the proprietary XClaim platform. Key duties include managing day-to-day claims activities, owning claim approval, handling customer inquiries, and collaborating with Support and Content/Complaints teams to meet SLAs and NPS targets.
