The Claims Specialist is responsible for the assessment, settlement, and timely processing of customer claims within designated authority levels. They will also handle customer inquiries and collaborate with internal teams to ensure efficient resolution and high service standards.
Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex interactions. Execute back-office operational tasks including claims administration and maintaining audit-ready documentation.
Manage multi-channel customer inquiries via phone, chat, and email while applying policy and managing complex cases. Execute back-office administrative tasks including claims administration and triage to maintain operational productivity.
