Handle inbound and outbound calls with existing Medicare members to provide education, resolve concerns, and ensure retention. Maintain performance standards regarding call quality, member engagement, and schedule adherence.
Connexion Point
3 Remote Job Openings at Connexion Point
The agent will handle inbound and outbound calls with existing Medicare members to provide support, education, and issue resolution. They are responsible for maintaining member engagement and retention while adhering to performance metrics and production schedules.
The Account Executive will serve as the primary liaison for health-insurance BPO clients, managing strategic relationships and ensuring operational excellence. They are responsible for driving account growth, overseeing contractual KPIs, and ensuring compliance with CMS and Medicare guidelines.
