ConnectMed360

The Patient Support Case Manager serves as the primary point of contact for patients, caregivers, and providers to facilitate the patient journey and ensure treatment access. This role involves managing inbound and outbound communications, navigating benefits investigations, and providing educational resources to support therapy initiation and maintenance.

The Program Support Coordinator manages the prescription fulfillment process, including billing, prior authorizations, and savings card activations. They serve as the primary contact for patients and physicians while maintaining accurate documentation and ensuring regulatory compliance.