Lead the customer support organization by transitioning from reactive ticket resolution to a proactive, automated support system. Manage people leadership for CSR and CSS agents while collaborating cross-functionally with Product, Engineering, and Compliance teams.
Coinme
3 Remote Job Openings at Coinme
You will design and implement the strategy for AI-assisted development, creating custom workflows and infrastructure to boost engineering productivity. This involves managing CLAUDE.md repositories, integrating AI tools into CI/CD pipelines, and delivering training programs to the engineering organization.
The role involves owning the full product lifecycle for Crypto-as-a-Service, focusing heavily on API quality, integration reliability, and scaling the transaction fulfillment pipeline across multiple chains. Responsibilities include defining APIs, SDKs, documentation, and collaborating with engineering and compliance teams to optimize flows and risk controls.
