Own performance governance for BPO partners to ensure high-quality member experiences through SLAs and operational efficiency. Lead cross-functional initiatives and performance reviews to diagnose trends and drive corrective action plans.
Chime Financial, Inc
2 Remote Job Openings at Chime Financial, Inc
Program Manager, Dispute Experience
Chime Financial, Inc
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Full Time
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6 days ago
Chime Financial, Inc
Drive compliance and operational excellence within dispute operations by maintaining adherence to Regulation E, Z, and UDAAP. Lead cross-functional projects to improve the end-to-end dispute experience for members and agents through data-driven insights and process optimization.
