Own and resolve complex, high-impact complaints from regulators and executive escalations end-to-end. Improve operational efficiency through quality initiatives, SOP updates, and providing guidance as a subject matter expert for junior specialists.
Chime Financial, Inc
8 Remote Job Openings at Chime Financial, Inc
Analyze member sentiment and feedback from various sources to uncover actionable insights and patterns. Develop AI-enabled workflows and narratives to help executives and product teams improve the member experience.
Program Manager, Dispute Experience
Chime Financial, Inc
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Full Time
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6 days ago
Chime Financial, Inc
Drive compliance and operational excellence within dispute operations by adhering to Regulation E, Z, and UDAAP. Lead cross-functional projects to improve the end-to-end dispute experience for members and agents through data-driven insights and process optimization.
Software Engineer, Infrastructure
Chime Financial, Inc
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Full Time
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13 days ago
Chime Financial, Inc
Build and maintain deployment infrastructure for data engineering workflows using Airflow and Flink. Own and operate core storage technologies including DynamoDB and RDS to ensure platform reliability and scalability.
Insights Analyst, Dispute Experience
Chime Financial, Inc
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Full Time
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14 days ago
Chime Financial, Inc
Deliver deep analytical insights across Dispute and Fraud Operations to strengthen platform integrity and reduce losses. Partner with cross-functional teams to optimize AI-enabled workflows and translate complex data into actionable recommendations for senior leadership.
Own the solution architecture and configuration of Genesys Cloud CX, ensuring seamless integration with CRM, WFM, and AI systems. Act as the technical authority for platform governance, vendor management, and continuous operational improvement.
Lead global workforce management activities including forecasting, capacity planning, and scheduling for over 4,000 agents. Partner with cross-functional teams to optimize operational performance and integrate AI and automation into workforce strategies.
Own performance governance for BPO partners to ensure high-quality member experiences through SLAs and operational efficiency. Lead cross-functional initiatives and performance reviews to diagnose trends and drive corrective action plans.
