Lead the creation and improvement of member-facing help articles and internal agent SOPs to enhance support efficiency. Establish editorial governance frameworks and leverage AI solutions to drive measurable improvements in core support metrics.
Chime Financial, Inc
6 Remote Job Openings at Chime Financial, Inc
Senior Program Manager, OMX SOTO
Chime Financial, Inc
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Full Time
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a month ago
Chime Financial, Inc
Lead high-priority strategic initiatives for the Operations and Member Experience organization from strategy through execution. Identify opportunities for AI and automation to improve organizational capacity and operational efficiency.
Senior Program Manager, Strategy & Innovation
Chime Financial, Inc
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Full Time
·
a month ago
Chime Financial, Inc
Develop and implement cross-functional strategic initiatives to scale world-class member support experiences. Perform research and analysis to inform decision-making and present insights to executives to drive alignment on new ideas.
Software Engineer, Infrastructure
Chime Financial, Inc
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Full Time
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2 months ago
Chime Financial, Inc
Build and maintain deployment infrastructure for data engineering workflows using Airflow and Flink. Own and operate core storage technologies including DynamoDB and RDS to ensure platform reliability and scalability.
Own the solution architecture and configuration of Genesys Cloud CX, ensuring seamless integration with CRM, WFM, and AI systems. Act as the technical authority for platform governance, vendor management, and continuous operational improvement.
Lead global workforce management activities including forecasting, capacity planning, and scheduling for over 4,000 agents. Partner with cross-functional teams to optimize operational performance and integrate AI and automation into workforce strategies.
