Provide comprehensive technical support and maintenance for retail POS hardware and software systems. Perform troubleshooting, repairs, and installations while managing tasks independently and communicating effectively with store staff.
Provide remote break/fix support for photo finishing equipment by troubleshooting mechanical and software issues. Proactively monitor system connectivity and assist retail sites with equipment setup, part ordering, and device swaps.
Drive business growth by acquiring new enterprise-level clients in the banking, finance, healthcare, and customer care sectors. Manage complex sales cycles and collaborate with technical experts to design customized BPO solutions and commercial agreements.
