Cellular Sales Verizon Authorized Retailer

The Operations Support Analyst I acts as a customer advocate by triaging, troubleshooting, and resolving technical issues for internal end users. They are responsible for managing service requests via phone, chat, and ticketing systems while maintaining accurate documentation of all support activities.

Provides support to customers by resolving issues, conducting research, and managing follow-up contacts. Supports retail sales representatives and leadership while documenting interactions according to department standards.