CEFCU

The role involves providing professional and knowledgeable support to credit union members via phone, chat, and email while maintaining a needs-based sales focus. Responsibilities also include mitigating fraud, processing account transactions, and providing front-line support for various member-affecting situations.

The Systems Operations Engineer manages Data Center infrastructure and provides technical support escalation for desktop and Telecom staff. They ensure high availability and performance across distributed environments while maintaining a high-quality member experience.