Carters Inc.

The agent serves as the first point of contact for customers via phone, email, and chat to resolve inquiries and complaints. They are also responsible for maintaining accurate customer data and identifying opportunities for upselling and cross-selling products.

Act as the first point of contact for customers via phone, email, and chat to resolve issues and optimize interactions. Handle documentation, data management, and product education to maximize sales opportunities.

Act as the first point of contact for customers via phone, email, and chat to resolve issues and optimize interactions. Handle documentation of customer complaints and maintain accurate data within contact center systems.