The agent serves as the primary point of contact for customers via phone, email, and chat to resolve inquiries and complaints. They are also responsible for maintaining accurate customer data and identifying opportunities for upselling and cross-selling products.
The agent will serve as the primary point of contact for customers via phone, email, and chat to resolve inquiries and complaints. They are also responsible for educating customers on products and maximizing sales opportunities through upselling and cross-selling.
