You will serve as the primary technical contact for customers, resolving complex API and data integration issues that the AI agent cannot handle. Additionally, you will improve the AI agent's resolution rate and maintain technical documentation including help center articles and release notes.
BatchData
2 Remote Job Openings at BatchData
The Senior Technical Support Engineer will act as the primary technical contact for customers, resolving complex API and data integration issues that the AI agent cannot handle. Additionally, the role involves improving the AI agent's resolution rate and maintaining technical documentation, help center articles, and release notes.
