The WordPress Administrator will manage the end-to-end administration, security, and performance of the company's marketing website. This includes publishing landing pages, maintaining technical SEO, managing tracking tags, and ensuring site stability through regular updates and backups.
You will serve as the primary technical contact for customers, resolving complex API and data integration issues that the AI agent cannot handle. Additionally, you will improve the AI agent's resolution rate and maintain technical documentation including help center articles and release notes.
The Senior Technical Support Engineer will act as the primary technical contact for customers, resolving complex API and data integration issues that the AI agent cannot handle. Additionally, the role involves improving the AI agent's resolution rate and maintaining technical documentation, help center articles, and release notes.
