Provide initial technical support for employees via phone, email, and messaging while troubleshooting hardware and software issues. Document support tickets and escalate complex technical problems to second-level technicians.
Provide functional and technical support for Oracle Fusion Cloud HCM, FIN, and SCM modules, focusing on incident resolution and system enhancements. Manage user provisioning, security administration, and compliance reviews to ensure secure business operations in a healthcare environment.
Responsible for the analysis, implementation, and support of the Enterprise Data Archive program to ensure long-term data retention and compliance. This includes managing the Galen system, defining archival strategies, and supporting data extraction and reporting needs.
Codes diagnoses and procedures from patient records to ensure accurate reimbursement and statistical data generation. Acts as a lead for the team by providing education to providers and onboarding new staff.
