The Customer Service Representative will provide inbound and outbound call support while documenting inquiries into a database. They are responsible for verifying customer information and ensuring a high-quality service experience through professional communication.
The Customer Service Representative responds to inbound customer inquiries via telephone and other channels to provide accurate information and resolve routine issues. They are responsible for documenting interactions, escalating complex matters, and maintaining high standards of service and data security.
Provide professional inbound and outbound call support to clients while following specific protocols and guidelines. Document customer inquiries in a database and perform follow-ups to ensure a high-quality customer experience.
