Aventiv Technologies

The Team Lead is responsible for supervising, coaching, and mentoring a team to ensure high client satisfaction and retention. They also manage their own customer accounts, facilitate product training, and drive strategic sales initiatives within their assigned territory.

Install, maintain, and repair telecommunications hardware and networking equipment within correctional facilities nationwide. Serve as a subject matter expert and team leader while managing company assets and providing technical support to customers.

The role involves handling incoming customer inquiries via calls, emails, and faxes to provide technical troubleshooting and resolution for Aventiv systems. Responsibilities also include documenting trouble tickets accurately and maintaining effective communication with customers regarding issue status.