Aventiv Technologies

Provide high-quality customer support via phone, chat, and email while managing customer accounts and processing payments. Responsible for troubleshooting basic product features and maintaining high CSAT scores through efficient problem resolution.

Provide high-quality customer support via phone, chat, and email while managing customer accounts and processing payments. Responsible for troubleshooting basic product features and maintaining high CSAT scores through efficient problem resolution.

The Team Lead is responsible for supervising, coaching, and mentoring a team to ensure high client satisfaction and retention. They also manage their own customer accounts, facilitate product training, and drive strategic sales initiatives within their assigned territory.