Aventiv

Provide quality customer support via phone, chat, and email while managing customer accounts and processing payments. Responsible for opening trouble tickets and performing initial troubleshooting for SVC, Tablet, and E-messaging features.

Provide high-quality customer support via phone, chat, and email while managing customer accounts and processing payments. Responsible for troubleshooting basic product features and maintaining high CSAT scores through efficient problem resolution.

The Team Lead is responsible for supervising, coaching, and mentoring a team to drive client satisfaction and retention while managing their own portfolio of customer accounts. They must also facilitate training, oversee new installations, and collaborate with the sales team to meet territory objectives.