Manage a diverse customer base from onboarding to renewal, focusing on adoption, success planning, and churn reduction. Act as a strategic partner regarding GRC frameworks and collaborate with internal teams to integrate customer perspectives into product decisions.
Implement and maintain Information Security Management Systems (ISMS) for clients using the Athereon GRC software. Responsibilities include creating ISMS artifacts, preparing clients for audits, and providing feedback for product development.
Guide customers through onboarding and advise them on the development of their Information Security Management System (ISMS) using the Athereon GRC platform. Conduct customer trainings, manage account relationships, and provide structured feedback to the product development team.
