The role involves maintaining content safety by verifying user-generated postings and investigating potential scams or inappropriate behavior. Additionally, the editor will manage job post queues, optimize content for publication, and provide expert support to employers regarding casting tools.
The Customer Service Representative II handles customer inquiries via phone, email, or chat while resolving issues and documenting interactions in a CRM. They are also responsible for manual reviews, basic troubleshooting, and escalating complex cases to management.
