Zyad Mahmoud

I'm a Technical Support Specialist with over 1.5 years of experience resolving complex multi-service telecom, network, and SaaS issues for AT&T accounts. In my last role, I was selected to lead floor operations across 50+ team units, managing real-time escalations, conducting network diagnostics, and delivering technical skill transfers. I specialize in Salesforce, CRM systems, network troubleshooting, and enterprise ticketing platforms. I'm looking for a remote Technical Support or Customer Support role with a global company where I can apply my problem-solving skills to help users and maintain high resolution quality.