Zachary Faigen

I am an experienced health data professional seeking to leverage skills in project management, communication, and SaaS in a new opportunity as a Customer Success Manager or Implementation Manager. I have 18 years of experience working various roles from Epidemiologist to Data Programs Project manager to Applications systems specialist. My job titles have not said Customer Success or Implemenation - but the work does. Implementation at Scale • Onboarded 159 urgent care facilities to a statewide registry, increasing coverage from 0% to 91% in under three years. • Led a groundbreaking project integrating data from every public school in Maryland into a syndromic surveillance program, making Maryland the first state in the nation to achieve this milestone. • Brought on major insurers Cigna and Humana into a statewide health notification program, driving a 15% increase in participation in one year. Technical Product Expertise • Served as the statewide expert on three different software platforms: NC*Notify, NCDETECT, and ESSENCE. • Led product audits and process documentation: NC*Notify Deep Dive project: • Established effective communication channels between IT staff and end-users for efficient resolution of technical concerns. Vendor & Stakeholder Management • Act as primary liaison between NCHIEA and data vendor SAS across multiple projects. • Managed multi-million dollar data programs with strict budget compliance. • Built relationships with 250+ healthcare facilities through regular communication and trust-building. Training & Enablement • Designed training and support materials for diverse audiences. • Conducted workshops with developers and data experts at Johns Hopkins Applied Physics Laboratory. • Created interactive dashboards and visualizations using Tableau to drive decision-making.