Yodis Mendoza Mellado

I am a Pharmacy Regent with 10 years of experience at Casa del Niño Maternal and Children's Hospital in Montería, Colombia, since 2014. I specialize in MIPRES insurance verification, clinical history review, authorization of high-cost and special control medications, and sterile compounding of antibiotics and parenteral nutrition. Two achievements I'm proud of: 1) Reduced high-cost medication authorization time by 35% by improving clinical history review process. 2) Handled 150+ daily patient requests via chat and phone with 98% satisfaction rate while managing purchasing and inventory with zero stockouts. I am looking for a full-time remote Chat Support / Customer Service role paid in USD for LATAM. I have excellent written Spanish, intermediate English, full-time availability, laptop, stable internet and quiet workspace. Email: yodismendoza@hotmail.com