Product manager
Business Intelligence Analyst with experience in Salesforce Service Cloud automation, operational analytics, and Agile delivery. Built data-driven routing and case management solutions, reducing case routing time ~40% and removing manual triage for 10,000+ driver-originated cases annually. Strong in SQL/Excel/Python reporting and stakeholder alignment (BRD/FRD, user stories), converting large datasets into measurable outcomes (1M+ records analyzed).
Member Since
September 3, 2026
Last Active
2 months ago
