Yaroslav Maximo

Results-driven Customer Support VA / Administrative Assistant with 6+ years of experience in customer support, administrative operations, and workflow coordination across remote and on-site B2C environments. Specialized in live chat and email support, inbox management, CRM systems, scheduling, data entry, and cross-functional coordination. Managed 60–80+ daily customer inquiries, support tickets, and administrative requests while maintaining 95–98% SLA compliance and high CSAT performance. Experienced in customer issue resolution, order processing, calendar management, document management, reporting, and workflow optimization. Skilled in Zendesk, Revinate, Bitrix24, Google Workspace, Microsoft Office, and remote team coordination across multiple time zones. Strong background in customer retention, administrative support, stakeholder communication, and operational process improvement within e-commerce, hospitality, and service environments.