Winston Mafora

I am an IT Operations Manager and AI Solutions Developer with 11+ years of experience across IT support, systems administration, infrastructure support, NOC operations, technical troubleshooting, user support, and business operations. My career started in customer-facing technical support and grew through Apple support, desktop support, field service engineering, system administration, and IT operations leadership. I currently work as the IT and Operations Manager at Quantum Equipment LTD, where I support both the technical and operational side of the business. My experience includes supporting users, managing systems, improving workflows, documenting processes, troubleshooting technical issues, coordinating vendors, and identifying opportunities for automation. I am also actively building AI-powered platforms. My current projects include TaxnAI, an AI-powered tax management SaaS platform for receipt scanning, expense categorization, and tax optimization, and SnapLotto, a South African lottery technology platform using OCR-assisted ticket scanning, result checking, prediction analytics, user accounts, referrals, notifications, and admin dashboards. I specialize in practical AI solutions, full-stack development, automation, OCR workflows, REST APIs, React, TypeScript, Node.js, PostgreSQL, and business-focused technology systems. I am looking for remote roles where I can combine my strong IT operations background with AI development, software automation, technical support, and full-stack product building