William R. Smith - Remote Professional

Senior Technical Support Engineer with 15+ years in Linux/Unix, security ops, and deep‑dive troubleshooting. Cut EDR triage to 30 minutes, solved critical WiFi AP issues, and reduced MTTD with custom detection rules. Seeking a fully remote senior support/escalation role.

At a glance

Level Senior

Experience 20 years

Compensation $90,000 – $250,000/yr

Looking for

Full-time

Open to

Video Interview

Background Check

NDA

Messaging coming soon

Skills

AWS Azure Databases Integration Logging and monitoring Networking Chat Support Customer Service Customer Support Helpdesk Support SaaS Technical Support Computer Literacy Critical Thinking Documentation Google Suite Leadership Problem Solving Team Leadership Teamwork Technology Proficiency Work Ethics Bash Cybersecurity Firewalls Docker FTP and SFTP GraphQL Python Linux Administrator

Membership Details

Member Since

September 3, 2026

Last Active

2 months ago