Bilingual IT Support Specialist with 5+ years of experience supporting end users across financial services, healthcare, telecom and enterprise environments. My experience includes Level 1/2 technical support, ServiceNow ticket management, Microsoft 365, Active Directory, Microsoft Entra ID, Intune/MDM, SCCM exposure, Windows 10/11, macOS, VPN connectivity, password resets, account unlocks, access requests, user provisioning, hardware troubleshooting and software support.
Bilingual IT Support Specialist with 5+ years of experience supporting end users across financial services, healthcare, telecom and enterprise environments. My experience includes Level 1/2 technical support, ServiceNow ticket management, Microsoft 365, Active Directory, Microsoft Entra ID, Intune/MDM, SCCM exposure, Windows 10/11, macOS, VPN connectivity, password resets, account unlocks, access requests, user provisioning, hardware troubleshooting and software support. I have supported users remotely through phone, email and ticketing channels across Canada and North America. I am comfortable gathering technical information, documenting troubleshooting steps, prioritizing incidents, escalating complex issues and communicating clearly with non-technical users. I am currently targeting IT Support Specialist, Help Desk Analyst, Service Desk Analyst, Technical Support Specialist and Desktop Support Technician opportunities in Canada.
Member Since
July 30, 2026
Last Active
a month ago
