Wiem Akaichie

Detail-oriented support professional with hands-on experience in customer service, community management, and administrative coordination. Fluent in Arabic (Native), English (C2), and French (B2), I bring a rare combination of sharp communication skills and operational reliability to every role. Over my career, I've managed 30–60 daily customer interactions across live chat and email, cut response times by 40% through SOP documentation, and coordinated supplier sourcing and invoice tracking with minimal oversight. Proficient in Zendesk, HubSpot, Freshdesk, Microsoft Office, and Google Workspace. Holding a BA in English Literature (GPA 3.8) and an Alison Diploma in Customer Service, I'm equally comfortable with back-office admin tasks and front-facing support roles. I'm seeking a remote full-time or part-time role in customer support, virtual assistance, or administrative coordination and I'm available immediately across CST, EST, CET, or GMT time zones, including nights and weekend