Vivek Verma

Customer Success professional with 7+ years of experience in SaaS, customer lifecycle management, implementation consulting, and stakeholder engagement. He has successfully managed 50+ enterprise accounts, driving product adoption, retention, and business value realization through strategic coaching, success planning, and data-driven insights. Experienced in working with global customers across HRMS, enterprise SaaS, and customer success domains, Vivek excels at building trusted relationships, leading executive reviews, mitigating risks, and delivering measurable outcomes. His expertise spans customer success, account management, implementation, renewals, upselling, and cross-functional collaboration in fast-paced environments.