Vivek

Operations and Technical Operations professional with 8+ years of experience in Service Delivery, Incident Management, Stakeholder Management, Operational Coordination, and enterprise support environments. Experienced in managing critical incidents, coordinating cross-functional teams, driving service restoration activities, and supporting business-critical operations. Strong background in operational governance, escalation management, process improvement, service continuity, and stakeholder communication. Proven ability to work effectively with business, technical, and leadership teams in fast-paced environments. Core skills include Operations Management, Technical Operations, Service Delivery, Incident Management, Escalation Management, Process Improvement, Operational Reporting, Jira, ServiceNow, ITIL processes, and Linux. Seeking opportunities in Operations Management, Technical Operations, Service Delivery, Program Coordination, and Operations-focused leadership roles.