Violet Macharia

I am a customer success strategist with 10+ years driving retention and revenue growth in SaaS environments. I reduced Basic-tier churn by 80% and cut onboarding time from 4 days to 2 through an end-to-end redesign of the onboarding process. Onboarded and managed 240+ enterprise clients as the first point of contact. I blend technical expertise (Salesforce Certified, Hubspot CRM) with data-driven customer lifecycle management to deliver measurable results. I've also led live calls with non-technical business owners, walking them through things like domain configuration and simple automations, sometimes as a structured walkthrough shaped around what they needed that day. A role that combines my strengths of guiding, onboarding, or assisting non-technical people through a technical process or platform is what I am very keen on. I am also a remote-ready professional excelling in global collaboration and process optimization across multiple time zones.