Vincent Rojas

Results-driven Customer Service Professional with over 6 years of experience in BPO environments, specializing in customer support, appointment coordination, scheduling management, and issue resolution. Proven ability to handle high-volume customer interactions across voice, chat, and email while maintaining strong service quality and customer satisfaction. Experienced in supporting operational workflows, managing time-sensitive requests, and delivering consistent performance in KPI driven environments. Ranked among top performers, including Top 1 and Top 9 overall performance attainment. Seeking a remote Appointment Setter or Customer Service role to leverage strong communication skills and proven performance in a results-focused environment.