Vic Lorenz Mangkit

I'm Vic Lorenz Mangkit, a Virtual Assistant based in Bacolod City, Philippines, with 7 years of experience in customer support, administrative operations, and team leadership across BPO environments. I have handled high-volume communications via phone, chat, and email for US-based clients, managed CRM records using Salesforce, coordinated schedules using Microsoft Outlook Calendar, and served as Acting Team Leader for a major airline account at Concentrix. I hold certifications in Notion, QuickBooks, Trello, and Asana, and I use AI tools daily including ChatGPT, Microsoft Copilot, Google Gemini, and Claude AI to work efficiently and deliver quality results. I am organized, proactive, self-directed, and fully equipped for remote work. I take full ownership of everything I handle and I'm committed to helping businesses run smoothly behind the scenes.