VENUGOPAL RAVINDRAN

Workforce Management and Contact Centre Operations Leader

India UTC+5:30

Workforce Management and Contact Centre Operations Leader with more than 20 years of global experience driving operational excellence across large-scale BPO and shared services environments. Proven track record of building Workforce Management (WFM) capability, leading global teams, improving service levels and delivering measurable cost optimisation for enterprise clients in banking, insurance and customer service sectors

At a glance

Level Executive

Experience 35 years

Looking for

Full-Time Part-Time Contract

Open to

Video Interview

Paid Trial

Background Check

NDA

Message VENUGOPAL — Coming Soon

Skills

Account Acquisition Account Retention Chat Support Content Management Customer Relationship Management Customer Service Customer Support Phone Support

Membership Details

Member Since

May 13, 2026

Last Active

a month ago