Varsha Singh

Global IT Operations & Service Delivery Executive with deep expertise leading enterprise infrastructure, technology services, end-user support, ITSM, and 24x7 operations across complex global environments. Proven success transforming fragmented service organizations into scalable, disciplined operating models that improve reliability, customer experience, resilience, and cost performance. Leads global teams, MSPs, BPOs, vendors, and field operations while overseeing multimillion-dollar budgets, ServiceNow environments, M&A integrations, and enterprise transformation initiatives. Brings expertise in automation, AI-enabled service delivery, KPI governance, and operational optimization, supporting environments of 21,000+ to 60,000+ users while driving measurable gains in CSAT, incident reduction, service performance, and organizational accountability.