Valeria Cardenas

I’m a bilingual (English/Spanish) customer support and virtual assistant professional based in Cali, Colombia, with nearly two years of experience in customer-facing roles. I provide frontline email and live chat support for a U.S.-based B2B digital platform, managing cases in Salesforce from first contact to closure and tracking my performance metrics in Google Sheets. As a virtual assistant and appointment coordinator at an aesthetic clinic, I organized the doctor’s calendar through WhatsApp Business and handled 200+ customer conversations in a high-volume period, using response templates and organized workflows to keep the schedule on time. I also created standardized responses for recurring support cases, which improved consistency and speed. I’m building data skills in SQL, Python, and Pandas through TripleTen. I’m looking for a part-time remote role in virtual assistance, customer support, or data entry with a U.S.-based team, where I can bring clear communication, attention to detail, and a fast-learning mindset. I’ve worked remotely since 2025 and I’m comfortable with async teams and U.S. time zones (UTC-5).