Tshembani Lynn Makamu

I'm an IT Support Administrator with 6+ years of experience delivering technical solutions and managing seamless IT operations for remote and on site teams. At my role at ActiveTrack as Frontline Manager, I led a team of 10 support staff, including 2 team members I personally trained and managed both internal and 24hour remote support environments for client device monitoring. I achieved two major results: 1. Codeveloped and implemented the EasyFlow ticketing system which improved client device management, expedited problem resolution and reduced workload for the accounting department by 50%. 2. I led successful zero downtime system migration projects and consistently received Outstanding IT Support recognition for high client satisfaction. I specialize in Technical Support & Troubleshooting, System Administration, Network Administration (LAN/WAN, VPN) Backup and Recovery and Ticketing Systems. Certified in CompTIA A+, Microsoft Azure Fundamentals and Google IT Support. Skilled in SQL, hardware/software management and collaboration tools like Microsoft Teams and Slack. Looking for a remote IT Support Manager or Technical Support Lead role at a product or service company where I can be part of a team with support operations. I have been supporting remote clients since 2015, and I'm passionate about improving workflows and boosting productivity.