Trishant Gupta

10+ years of IT experience with 7+ years of experience in ServiceNow Administration, Development and Implementation, including 2+ years as Technical Lead driving end-to-end ServiceNow implementations for global clients. Strong, hands-on Implementation experience across multiple ServiceNow modules including ITSM, HRSD, GRC/IRM, CSM, Service Portal, CMDB, and third-party Integrations (Oracle HCM Cloud, Workday, SuccessFactors, Jira, SSO). Expert in all sorts of scripting in ServiceNow (Business Rules, Script Includes, Client Scripts, GlideAjax, Flow Designer). Good exposure in Custom Application Development, Portal configuration, Now Assist and Agentic Studio, and enhancement in ServiceNow. - Experience working in Software as a Service (SaaS) environment. - Experience in other Service Management tools such as BMC Remedy and BMC Remedy on Demand. - Good knowledge of ITIL and ITSM best practices. - Verbal communication skill. - Good presentation and problem-solving skills.