Tracy Saunders

A professional IT Helpdesk representative who speaks English with His customers instead of "TechEase." I have 4 years in the industry, working both Level 1 and Level 2 positions. I have a different perspective, as I have 25 years as a User before getting certified and getting on the Helpdesk. I know what it feels like to have a Major system down, and I can communicate that to my users. I've worked in Active Directory, ServiceNow, ManageEngine, Microsoft Entra ID ( Formerly Azure Active Directory), Intune, SCCM, ScreenConnect, and ZOHO remote control.