Toni Ugrina

I am an operations and business transformation leader with 11 years of experience in enterprise software, complemented by earlier general management experience with full P&L responsibility. I specialize in turning complex, manual operations into scalable systems by combining operating-model redesign, disciplined program delivery, performance management, and practical AI automation. In my current role, I lead operational and cross-functional project teams, manage service levels and quarterly targets, allocate resources, and work directly with C-suite executives and business-unit CEOs. I established a portfolio of ten transformation workstreams with defined owners, business cases, and delivery milestones. My work has reduced operating costs by approximately 40% and lowered measured manual workload by 55% from a baseline of 700 hours per four-week cycle. I have also introduced AI-enabled quality control, predictive forecasting, customer risk scoring, voice agents, and automated inquiry resolution. I am seeking a senior remote role in business operations, transformation, operational excellence, program delivery, or the Office of the CEO. I am most effective in positions where I can combine strategic direction with hands-on execution, build accountable operating systems, and deliver measurable business improvements across functions.