Tocarra Carroll

Senior Project and Program Manager with 12+ years leading full-lifecycle technology and SaaS delivery across federal government, healthcare, telecom, and justice-tech environments. Skilled at managing concurrent, complex programs on time, on scope, and on budget through structured PMO governance, risk and change management, and executive stakeholder reporting. Background includes 8+ years directing enterprise telecommunications projects for federal and civilian clients, spanning Ethernet, Broadband, Wireless, Hosted Voice, SIP, UCaaS, and managed network solutions, along with Salesforce and platform delivery for a Fortune 500 telecom client. Recent work includes delivering an AI-enabled justice-tech SaaS platform for government clients, partnering with engineering on model training and evaluation workflows, and introducing AI-assisted workflows into project management practice. Experience spans Agile, Scrum, SAFe, and hybrid Lean Six Sigma methodologies, with deep exposure to HIPAA, CJIS, and federal compliance environments. Open to discussing how PMO leadership can drive your next digital transformation and supporting high-performing teams both locally and globally.