Tim Marchant - Remote Professional

Customer support and technical troubleshooting specialist with over 20 yearsʼ experience in call centers, field service, IT installation, and software sales. Proven ability to manage 50-100 second-line tickets daily with full SLA compliance and developing onboarding guides to enhance team training. Bilingual English-Spanish with IT technician certification.

At a glance

Level Senior

Experience 20 years

Education High School

Compensation Up to $80,000/yr

Looking for

Full-time

Open to

Video Interview

Background Check

Messaging coming soon

Skills

Audacity Training and Development B2B B2C Chat Support Content Management Customer Service Customer Support Email Support English Speaking Helpdesk Support Phone Support SaaS Computer Literacy Content Moderation Critical Thinking Data Entry Decision Making Email Handling Emotional Intelligence English Proficiency Error Detection Microsoft 365 Microsoft Excel Microsoft Outlook Microsoft Word Multitasking Spanish Bilingual Teamwork Time Management

Membership Details

Member Since

August 27, 2026

Last Active

2 months ago