Thiago Granja

I’m Thiago Granja—a technical troubleshooter who loves working directly with people. I have a background in full-stack software development and a Post-grad in Software Architecture and Engineering. What that means in practice is that when a client runs into an issue, I don't just log a ticket—I can deeply investigate before writing actionable bug reports for Engineering and QA. At the same time, with my certified C2 English and background in teaching and onboarding, I’m completely comfortable jumping on live calls to walk non-technical clients through complex workflows with patience and clarity.